Airport Transportation

All requests are pending until a driver and vehicle available is confirmed by the office. At which time your quote will be sent back to you with attached pricing for request. It is the customers responsibility at this time to accept and confirm the reservation with payment. The full amount will be charged to the card on file.

Weddings, Events & Private Bookings

After receiving your quote, once card information has been entered and submitted under the ‘reserve now’ tab, 50% of the event will be charged up front with the remainder of the balance charged to the primary card on file 30 days prior to the event date. 

Any/all reservations with less than 24 hour cancellation notice will result in 100% forfeiture of total balance. 

Airport Transportation

Cancellations within 24 hours of reservation are nonrefundable. Should your flight be changed to a different date/time your reservation can be transferred pending schedule availability. 

Weddings, Events & Private Bookings

50% of the balance is due at time of reservation confirmation and is nonrefundable. The remaining balance is due and will be charged to the primary card on file 30 days prior to event unless Grande Motor Coach has been provided an alternate card for payment prior to this date. Once the 30 day final balance has been paid it is nonrefundable.

For certain trips, a clean-up fee of $100 or more will be charged to you if the vehicle needs excessive cleaning once returned from the reservation. This will be charged to the original form of payment on file.

Alcohol and ALL illicit substances are prohibited from all vehicles.

Smoking (including cigarettes, vapes, cigars, etc. ) is prohibited in all vehicles.

All passengers must assume responsibility and risk of all luggage and personal belongings. Grande Motor Coach LLC is not liable for any damaged or lost baggage or other personal property.  Luggage must not exceed the amount that can be conveniently carried in the storage areas of the vehicle or as determined by the driver. 

Upon departure pickup, the maximum waiting time is 15 minutes after the scheduled time, then we reserve the right to apply "No Show". This effect does not apply a refund. We suggest that you check-out at least 15 minutes before your scheduled pickup time.

If your arrival flight is delayed, the rescheduling of the service will be subject to availability. Our drivers often have back to back reservations and are unable to accommodate lengthy wait times. We are not responsible for a rescheduling of service if you have missed your flight and no refund applies. 

In the event that you miss your flight, please notify us instantly to extend the chances of rescheduling at no charge.

You must notify us if you are arriving through a flight different than the flight you have provided us in the system. And/or if your arrival time is different than what you originally scheduled. 

If you are traveling with a group of friends who all arrive on different flights, you must provide us with the last flight to arrive.

Any wait times over one hour will be billed at the original hourly rate of the vehicle(s) plus gratuities and fees. 

All passengers are required to act in a reasonable and responsible manner at all times while inside the vehicle and to comply with the directives and instructions of the driver of the vehicle. The Booking Client shall be liable to Grande Motor Coach LLC for any damages caused by any of the passengers to the vehicle. Our drivers reserve the right to refuse transportation for anyone excessively under the influence of alcohol or other substances and may also ask a passenger to exit a vehicle if they are unable to comply with the above requirements.

All vehicles have been advertised at a passenger capacity that is comfortable for guests. Please see interior vehicle photos if you have further questions about seating arrangements.

If you have a request or a current reservation that needs to be updated/changed, please login to your MOOVS account and request your changes. This will provide us with an accurate update in our system. Once the changes have been approved/denied you will be notified.